Complaints

Complaints and Complaints Procedure

  1. If you want to make a complaint, please describe what is your concern at contact@localvillains.com

  2. The e-mail of complaints must be sent from exactly the same e-mail address used to place the order.

  3. If the products you received are broken or different than the order you placed, please write the exact description of the issue at contact@localvillains.com , putting the order number in the e-mail title and attach photos of the problem, which will help solve the issue quicker (if applicable).

  4. We will reach back to you as soon as possible (within 14 days since the last message from a client) with the next steps or the refund form to be refunded.